PRIVACY POLICY
PLEASE READ THE FOLLOWING TERMS CAREFULLY.
Last updated: 2026
This Privacy Policy explains how Dr Jackson Limited ("Dr Jackson’s", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit any of our websites or make a purchase from our online stores.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data.
Who we are
Dr Jackson Limited is the company responsible for your personal information (the Data Controller).
Our registered details are:
Dr Jackson Limited
Henleaze House Business Centre
13 Harbury Road
Henleaze
Bristol BS9 4PN
United Kingdom
Registered in England and Wales: 6693294
If you have any questions about how we handle your personal information, please contact us using the details provided at the end of this Privacy Policy.
Information we collect
We collect personal information when you visit our website, create an account, place an order, contact us, subscribe to our marketing communications, or interact with our services.
The personal information we may collect includes your name, email address, telephone number, billing address, delivery address, payment information, order details, purchase history, customer service communications, and marketing preferences.
We use this information to process and fulfil your orders, take payments, arrange delivery, provide order confirmations and updates, manage returns and refunds, provide customer support, prevent fraud, improve our services, and communicate with you about our products and services where permitted by law.
Information collected automatically
When you visit our Site, we may automatically collect certain information about your device and your interaction with our website. This may include your IP address, browser type, device information, operating system, time zone, pages visited, products viewed, website activity, and information collected through cookies and similar technologies.
We use this information to ensure our website works correctly, understand how customers use our Site, improve our website experience, analyse performance, and measure the effectiveness of our marketing activities.
How we use your personal information
Under the UK GDPR and EU GDPR, where applicable, we process your personal information using the following lawful bases: where processing is necessary to fulfil our contract with you, where we have a legitimate interest in operating and improving our business, where we are required to comply with legal obligations, or where you have provided consent.
We may also process your information where it is necessary for our legitimate business interests, including preventing fraud, improving our website, providing customer support, protecting our business, and understanding how customers interact with our services.
We process certain information to comply with legal obligations, including accounting, tax, and regulatory requirements.
Where we rely on your consent, such as for certain marketing communications and non-essential cookies, you have the right to withdraw your consent at any time.
GDPR and your data protection rights
If you are located in the United Kingdom or European Economic Area, we process your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), where applicable.
Under these laws, you have certain rights regarding your personal information. These include the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information where applicable, restrict or object to certain types of processing, and request that your personal information is transferred to another organisation.
Where we process your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before completing your request.
You also have the right to lodge a complaint with the relevant data protection authority. In the UK, this is the Information Commissioner’s Office (ICO). If you are located in the European Union, you may contact your local supervisory authority.
Sharing your personal information
We only share your personal information where necessary to provide our services, operate our website, or comply with legal requirements.
Our online store is powered by Shopify, which processes personal information necessary to operate our ecommerce services, including checkout, payments, order management, and customer accounts.
Payment information is processed securely by third-party payment providers. We do not store your full payment card details.
We work with fulfilment providers, warehouse partners, and delivery companies to process, prepare, dispatch, deliver, and manage returns for your orders. These partners only receive the information necessary to provide their services.
We use Klaviyo to manage email marketing and customer communications. Klaviyo may process information such as your name, email address, purchase history, website activity, and marketing preferences to help us send relevant communications about our products, offers, and services. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
We may use Google Analytics and Google advertising technologies to understand how visitors use our website, measure marketing performance, and improve our services. Google may process information collected through cookies and similar technologies according to its own privacy policy.
We may also use Meta advertising technologies, including the Meta Pixel, to measure advertising effectiveness and provide relevant advertising. Meta may process information relating to website activity and interactions according to its own privacy policy.
Cookies
Cookies are small text files placed on your device when you visit our website. We use cookies to help our website function correctly, remember preferences, understand how visitors use our Site, improve website performance, and measure the effectiveness of our marketing.
Some cookies are essential for the operation of our website, including shopping basket and checkout functionality. Other cookies, including analytics and advertising cookies, are only used where required consent has been provided.
You can manage your cookie preferences through our cookie banner or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
International transfers
As we operate internationally and use service providers located in different countries, your personal information may be transferred and processed outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
How long we keep your information
We keep your personal information only for as long as necessary for the purposes it was collected.
Certain information may need to be retained for longer periods to meet legal, accounting, tax, or regulatory requirements. When information is no longer required, it will be securely deleted or anonymised.
Your rights
Depending on your location and applicable data protection laws, you may have rights regarding your personal information, as explained in the GDPR and data protection rights section above. To exercise any of these rights, please contact us using the details provided in this Privacy Policy.
If you would like to exercise any of these rights, please contact us using the details provided below.
Automated decision-making and fraud prevention
We do not use automated decision-making that produces legal or similarly significant effects on individuals.
Our payment providers and fraud prevention partners may use automated systems to identify suspicious transactions and help protect customers and our business from fraudulent activity.
Children's privacy
Our website and products are available to customers of all ages. However, we do not knowingly collect personal information from children without appropriate consent from a parent or guardian where required by applicable data protection laws. If you believe that we have collected personal information from a child without appropriate consent, please contact us and we will take appropriate steps to review and remove the information where necessary.
California privacy rights
If you are a California resident, you may have additional rights under applicable California privacy laws.
We do not sell personal information. You may request information about the personal information we collect, request correction or deletion of your information, or ask questions about how your information is used.
To exercise your rights, please contact us using the details below.
EU Representative
As we offer products to customers in the European Union, our EU Representative is:
JBSC
350 Chemin du Pré Neuf
38350 La Mure
France
Complaints
If you have concerns about how we process your personal information, please contact us first so we can investigate and resolve your concern.
If you are based in the UK and remain unhappy with our response, you have the right to make a complaint to the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk
Customers in the European Union may contact their local data protection authority.
Contact us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:
Dr Jackson Limited
Henleaze House Business Centre
13 Harbury Road
Henleaze
Bristol BS9 4PN
United Kingdom
Email: contactus@drjackson.co.uk
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.